Privacy Policy

Last updated 12 October 2024

Clare Valley Family Dental is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our clinic, including through phone bookings and in-person visits.

Information We Collect

We collect personal information directly from you when you:

  • Book an appointment with us.

  • Attend an appointment or provide information in person.

  • Contact us with inquiries via phone, email, or in person.

Types of personal information we collect include:

  • Full name, phone number, address, and date of birth.

  • Health-related information necessary to provide dental care.

  • Payment details for billing purposes.

  • Any other information you voluntarily provide as part of your care.

How We Use Your Information

We collect and use your information to:

  • Provide you with dental services, treatments, and care.

  • Manage your bookings and appointment reminders.

  • Communicate with you regarding your dental care and follow-ups.

  • Process payments and provide receipts.

  • Respond to your inquiries or feedback.

  • Comply with legal and regulatory obligations.

Sharing Your Information

We do not sell, rent, or share your personal information for marketing purposes. Your information may be shared in the following limited circumstances:

  • Healthcare Providers: If necessary, to coordinate your care (e.g., referring you to specialists or other health professionals).

  • Legal Requirements: Where required by law, such as complying with a court order or regulatory request.

We will always seek your consent before sharing personal information unless legally required to do so.

How We Store and Protect Your Information

Clare Valley Family Dental takes all reasonable steps to secure your personal information. This includes:

  • Secure storage of patient records in line with legal and professional requirements.

  • Restricted access to personal information by authorised staff only.

  • Safe disposal of information when it is no longer needed.

Your personal information is stored in secure systems.

Cookies and Website Analytics

Cookies are small files placed in your web browser to collect information about your browsing behaviour. They allow our website to tailor its configuration to your preferences. Cookies do not access Personal Data stored on your computer. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer. This may affect the functionality of our website.

Links to Third-Party Websites

Our website may include links to third-party websites. Clare Valley Family Dental is not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information.

  • Complain about how we have handled your information.

If you wish to exercise any of these rights, please get in touch with us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Clare Valley Family Dental

Phone: (08) 8842 2010

Email: admin@cvfd.com.au

Address: 37 Old North Road, Clare, SA 5453

Updates to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations.